Support
Find your situation below — most of these reach us faster and with more context than an email would. If none of them fit, write to support@josiam.com and we aim to reply within two business days.
My consultation did not happen, or did not go as described
Open a dispute from that consultation’s page. It reaches us with the booking, the payment and your messages already attached, and it is the only route that can issue a refund — which email cannot.
Go to my consultations →you’ll need to be signed inI want to cancel, or I want to know what I would get back
Cancel more than 24 hours before the start for a full refund, or within 24 hours for 50%. The full policy covers no-shows and disputes.
Read the refund policy →I want to change or cancel my subscription
Subscriptions are managed from your account settings. Cancelling keeps your plan active until the end of the period you have already paid for.
Open settings →you’ll need to be signed inI want my data exported or deleted
You can delete individual people and charts yourself from your dashboard. For a full export or account deletion, email us and we will confirm before anything is removed.
Email a data request →I am an astrologer and need help with my listing or payouts
Payout timing, commission and verification are covered by the practitioner agreement. If your payout is late or your balance looks wrong, email us with your astrologer name and we will trace it.
Read the practitioner agreement →If you are in crisis, please contact your local emergency services or a crisis line. Josi is for reflection and is not a substitute for professional help.